Shipping & FAQ
Shipping Information
All U.S. and Canada orders over $149 USD will receive complimentary shipping.
Standard Delivery for each of the following regions are as follows:
US and Canada: $25 USD Standard Delivery
Europe: $30 USD Standard Delivery
Asia: $40 USD Standard Delivery
We cannot be responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control.
Once an item is shipped, we are no longer liable. You will receive a tracking number once your order is shipped, so please ensure your delivery address is correct and secure. We are not responsible and do not refund for any lost or stolen packages.
Because items are made pre-order, shipping times may vary. Please email info@jqnthelabel.com with any questions or concerns.
IMPORT DUTIES
Orders that are designated for shipment to countries outside of the U.S. may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Regulations for import duties and taxes vary by country and we are unable to control these costs or predict their amount.
Customer is responsible for customs charges for all international orders.
If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund.
RETURNS AND EXCHANGES
We will happily accept exchanges of full-priced merchandise within 14 days of receiving your item in its original condition. Exchanges are limited to one per transaction. Customer is responsible for all shipping expenses.
We do not offer refunds at this time.
To start an exchange, please contact us at info@jqnthelabel.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Cancellation Policy
We can not cancel any orders at any given time due to the nature of our pre-order model. There are no exceptions. Please be certain when placing orders.